M8SHIFT specialist agents
Your ServiceM8 system should work as hard as you do.
We're combining real-world ServiceM8 expertise with AI agents built specifically for trade businesses.
These aren't general chatbots. Each agent is purpose-built around ServiceM8 — its jobs, queues, forms, statuses and automations — and the way trade and service businesses actually run day to day.
AI doesn't replace the ServiceM8 specialist. It makes the specialist dramatically more powerful.
How it fits together
The free audit is your starting point. It shows where your ServiceM8 stands. From there, M8SHIFT can help you plan and implement improvements, set up a new account, build workflows, solve problems and support your team — as paid work, when you're ready.
AUDIT
Analyse a ServiceM8 setup and identify potential gaps and opportunities.
SETUP
Guide and assist with configuring a new ServiceM8 account.
OPTIMISE
Identify workflow improvements and opportunities to simplify the way the business operates.
TROUBLESHOOT
Help identify why a ServiceM8 workflow isn't behaving as expected.
BUILD
Assist with creating forms, templates, queues, workflows and automations.
SUPPORT
Provide fast, personalised ServiceM8 assistance.
Only the Audit is included free. Every agent works alongside a ServiceM8 specialist — recommendations are reviewed by a person before anything changes in your account.
The problem
You don't need more software. You need a better system.
Most businesses don't have a software problem. They have a systems problem. ServiceM8 can manage a huge amount of the operational workflow inside a trade business — but only when it has been configured around the way the business actually works.
Double Handling
Your team enters the same information more than once.
Broken Workflows
Jobs, forms, scheduling, invoicing and customer communication aren't connected properly.
Underused Software
You are paying for functionality your team isn't using.
AI Confusion
AI is moving quickly. You need someone who can identify where it actually creates value.
ServiceM8
We make it work for you.
ServiceM8 can be configured around very different business models and workflows. The difference between a frustrating account and a great one is almost always the system built around it.
ServiceM8 Setup
New account configuration and foundations.
ServiceM8 Optimisation
Fix and improve an existing account.
ServiceM8 Workflows
Build the processes around your jobs.
ServiceM8 Automation
Reduce repetitive administration.
ServiceM8 Training
Get your team using the system properly.
ServiceM8 + AI
Connect emerging AI capabilities to real business processes.
ServiceM8 + AI
The next generation of ServiceM8 is here.
ServiceM8 is continuing to expand its AI and extensibility capabilities. We help businesses understand what is useful, what isn't, and how to integrate AI into their actual workflows.
AI
Use AI to reduce repetitive work and improve business intelligence.
Automation
Connect your systems so information flows without unnecessary manual intervention.
Custom
Explore private add-ons and custom solutions for workflows that need something more.
Private ServiceM8 add-ons
What if ServiceM8 doesn't quite do what you need?
Modern ServiceM8 businesses can explore private add-ons and custom technology built around their own workflows. The examples below are solutions we can explore — not off-the-shelf products.
Technician Efficiency
Compare budgeted hours with actual job performance.
Van Inventory
Track technician stock and identify restocking requirements.
AI Job Assistant
Surface useful job information automatically.
Custom Dashboards
Turn ServiceM8 data into management insights.
Custom Forms
Capture exactly the information your business needs.
Business Intelligence
Connect operational data to meaningful reporting.
Examples of solutions we can explore. Availability depends on your account, workflow and the current ServiceM8 platform capabilities.
Before / After
From messy processes to a proper operating system.
Before
- Manual admin
- Double handling
- Missed follow-ups
- Inconsistent processes
- Poor visibility
- Unused ServiceM8 features
- Team confusion
After
- Clear workflows
- Information entered once
- Automated follow-ups
- Consistent, documented process
- Live operational visibility
- ServiceM8 fully used
- A confident, trained team
A better way to build your ServiceM8 system.
Start with a free, read-only audit of your ServiceM8 — or book a strategy session if you'd rather talk it through with a specialist.